Before the clean
- Empty cupboards and shelves you want cleaned inside. If the cleaner has to empty them we charge extra and aren't liable for breakages.
- Switch the fridge off a day before a deep or end of tenancy clean.
- Make sure there is a supply of hot water.
During the clean
- We clean pictures on the walls, but not any picture that is loose.
- If you give the cleaners anything from your home, please give them a note confirming it.
- Products and equipment are supplied by us for deep cleaning.
- Once the job starts, please give the cleaners space until they call you for inspection, unless something is clearly going wrong.
- If the cleaners arrive and the clean is cancelled on the spot, a €100 cancellation fee applies.
After the clean
- Please be there to inspect the work when the cleaners finish.
- Not happy? Tell us within 12 hours and we'll come back to re-clean the areas concerned. After 12 hours we can't help. There are no refunds — we re-clean instead.
- We're professionals, not miracle workers: wear and tear, paint and rust may never look new. We'll tell you when that's the case.
- If something is broken, the cleaners will tell you straight away — let us know and we'll agree compensation.
Payment & fees
- Payment is due in full (cash, card or online) before the clean, unless you are billed monthly or a business client.
- A €40 transport fee applies to deep, after builders and end of tenancy cleaning, to carry equipment and products.
Effective Cleaning Services Limited · Company no. 639852 · VAT IE3587241FH · Unit 297, Whiteheather Industrial Estate, South Circular Road, Dublin 8, D08 WR9T · 01 539 7923